Frequently Asked Questions

Shipping & Returns

How long does delivery take?

We offer fast shipping across the UAE, usually within 3–5 business days, depending on your location and the supplier.

What is your return policy?

We provide free and easy returns within 7 days of delivery, as long as the product is unused and in its original packaging. Some exclusions may apply. Visit our policy for more details.

Do you ship internationally?

Currently, we only ship within the United Arab Emirates.

Order & Products

Are your products authentic?

Yes, all products listed on Athletix.ae are 100% authentic and sourced directly from verified regional suppliers and trusted brands.

I ordered multiple items, but only received part of my order. Why?

Some products are shipped directly from different suppliers. You may receive your items in separate shipments. Don’t worry—we’ll keep you updated every step of the way.

Do you offer installment payment options?

Yes, we offer Pay in 4 easy installments with Tabby and Tamara, allowing you to split your payment without any hidden fees.

How do I track my order?

Once your order is shipped, you’ll receive an AWB tracking number via email or SMS. You can use it to track the status through our courier partner, Naqel Express. Visit our tracking page you can get update on order status by inserting your order number as well.

Can I cancel or modify my order after placing it?

Orders can be modified or cancelled only if they haven’t been processed or shipped. Please contact us as soon as possible for assistance.

Product Warranty

Do you provide warranties on fitness equipment?

Yes, most fitness equipment comes with brand-authorized warranties. Warranty duration and coverage may vary by product. Please check the product page or contact us for details.

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